Great products from your new service provider

Welcome to Mount Olympus^®!

We are delighted that you're now part of our family of valued customers. Whether it's service for your home, office or both, we're excited to be your new beverage provider.

At Mount Olympus, we're more than great water. With a full offering of preferred bottled water, coffee, tea and filtration products, we provide complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are committed to your satisfaction. If our team can improve your experience, please reach out to us at 800‑244‑2091 or customerservice@primowater.com. We encourage your questions and feedback.

Sincerely,
Customer Experience Center

What Happens Next?

Effective June 24, 2024, all of the beverage deliveries you've been receiving from Treasure Valley Water will be provided by Mount Olympus^®. Our goal during this transition is to ensure that you are up to date on any changes and understand the additional benefits available to you.

What You Can Expect

In the coming weeks, we'll be in touch with you via email, keeping you updated on how to get the most from your water delivery service.

Continued Great Service

We will deliver Mount Olympus products as well as an array of premium bottled water products and equipment.

Delivery Schedule

As we make this transition, it may be necessary to make changes to your delivery day, and a new delivery person may be assigned to your account To view your new delivery schedule, go to drink.mountolympuswater.com/register and create your online account.

Invoices & Account Number

Our invoices are aligned with our delivery cycle, so you will receive one invoice every 28 days. You will also receive a new customer account number. This number can be found on your welcome letter, welcome email or your Mount Olympus invoice. Please refer to this number when setting up your online account or communicating with our Customer Experience Center.

Paperless Billing

Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices with Treasure Valley Water, you will continue to receive e-invoices from Mount Olympus.

Payment Methods

To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, using the MyWater+ app or by calling us at 800‑244‑2091.

Why Use the My Water+ App?

After you set up your Mount Olympus^® account online or by phone, we encourage you to download the MyWater+ app so you can easily pay your bill and communicate with us about your account. You can view, change or skip your upcoming deliveries and recurring orders, and search and shop for new products.

Will my product choices
or pricing change?

Your pricing will not change at this time – you'll be billed the same amount as before.

We will deliver Mount Olympus products as well as an array of premium bottled water products and equipment.

In terms of product mix, we'll do our best to maintain the same assortment. If we feel a change in product choices or pricing is necessary, we'll let you know about the change by letter or email. We'll also offer a recommendation for a replacement product that we think you'll enjoy just as much.

How do I order other
beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee and tea, and we provide water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 800‑244‑2091.
Monday - Friday
8:00 am - 9:00 pm ET

Customer subject to CA CRV or applicable state bottle deposits on free and purchased cases.

How does Mount Olympus^®
delivery service work?

Build Your Order
Select the bottled water products and quantities you would like us to deliver.

Get It Delivered
You'll receive bottled water delivery on your scheduled delivery date.

Put Out Empty Bottles
On your delivery day, leave your empty bottles outside, and we'll pick them up.

Update Your Order
If you want to change your order, adjust your delivery or try something new, use the MyWater+ app or your online account to let us know.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. All you need to get started is your Mount Olympus^® account number, located on your welcome letter, welcome email or invoice.

Set up your online account now

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle, so you will receive one invoice every 28 days.

Many Ways to Pay

You can pay your bill online, using our MyWater+ app, by mail or by calling our Customer Experience Center at 800‑244‑2091

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call the Customer Experience Center at 800‑244‑2091.

How can I sign up for AutoPay?

You're already enjoying the convenience of beverage delivery service. Now you can simplify your life even more with a hassle-free bill-paying routine.

To sign up for AutoPay, visit mountolympuswater.com and click on "My Account" to choose your method of payment. You'll receive an email when your invoice is ready, and your payment will be automatically applied. Just set it and forget it!

Set up your online account and sign up for AutoPay

Will I be charged for bottle deposits?

A refundable bottle deposit for 2.5-, 3- and 5-gallon bottles will apply. This charge will be credited to your account as each empty bottle is returned.

Will I be charged a delivery fee?

Like many delivery companies, we add a fee to each delivery to help cover the cost of delivering products to your home or office.

I still need help. What do I do?

We're happy to assist. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us using any of the options below.